It's time to say goodbye.Thank you for a wonderful 10 years!
Our doors close on December 31st.
We wouldn't have made it a decade without you!
When will my servers go away?We will be shutting down servers on December 8th and December 29th. Please see the groups below to determine which of these dates your server(s) will be terminated.
To find your server's location, you can check the "Location" field in Prisma on your server's Overview page. If you have an Ashburn server, you can find its node ID by checking the FTP access information (under Advanced < FTP Access) for "hostname" (e.g. "ash13.cubed.host" would be node ash13).
To collect your files, we strongly recommend using FTP due to some potential technical limitations.
This guide can help: How do I use WinSCP?
If you are on MacOS, please see this guide instead: How do I use FileZilla?
If you are transferring to another game server provider, such as Nodecraft, they may offer to transfer your files on your behalf. It is normal for hosts to request your FTP details from CubedHost in order to transfer your files.
GSPs/Providers - please read: Please feel free to create a Prisma account and ask our customers to add your company account to the service; this will grant FTP access to the server without asking for the user's credentials. Customers can add the appropriate email to their server via the Advanced < Manage Users modal in Prisma. Link this guide for more guidance.
For file transfers via FTP, the username format is [email protected][serverid]; e.g., [email protected] The password for FTP is your account's password. You may use the server's IP address to connect to FTP.
December 8th, 2021
The following locations will close on December 8th, 2021:
- Amsterdam, NL (AMS)
- Ashburn, VA, USA (ASH 1-15)
- Chicago, IL, USA (CHI)
- Dallas, TX, USA (DAL)
- Los Angeles, CA, USA (LAX)
- Phoenix, AZ, USA (PHX)
- Seattle, WA, USA (SEA)
- Tampa, FL, USA (TPA)
- IMPORTANT: Bare Metal in Chicago, IL
December 29th, 2021
The remaining locations will close on December 29th, 2021:
- Ashburn, VA, USA (ASH 16+)
- Frankfurt, DE (FRA)
- London, UK (LDN)
- Montreal, CAN (MTL)
- Roubaix, FR (RBX)
- Sydney, AU (SYD)
- Singapore, SGP (SGP)
- Warsaw, PL (WAW)
- Web Hosting (MC-included)
- Bare Metal (excl. Chicago, IL), Cloud Solutions
- Backup files (excluding final live backup)
Our Recommended Service Providers
Click on the logo(s) below to be redirected to the respective providers website.
Nodecraft is a leading, high-growth game server provider backed by great people, great hardware, and more. They offer over 30 games in over 15 countries at an exceptional price!
Vultr offers a powerful, simplified, reliable cloud platform experience. The perfect solution for the technologically inclined!
What happened? Why are you closing? I have questions!
We'll try to answer the majority of questions below.
A: We know this news may come as a surprise and assure you that this decision was not easily made. We've always tried our best to bring you the best possible experience and we hope we've been successful in our endeavors.
With 10 years of ups and downs behind us, this was our best path forward.
You'll find more information below.
For additional questions, email [email protected].
A: We're closing any locations associated with assets that must be liquidated within a timely manner, inclusive of 2x /21 IPv4 allocations (ARIN), physical server hardware based in Chicago, and other miscellaneous items. To inquire about available assets, please email [email protected].
A: You will retain full access to your server, Prisma, FTP, and MySQL until your server is terminated. If you need help collecting your files, please contact our team or email [email protected]. We'll also keep backups until March 31, 2022, which may be requested by emailing [email protected].
A: Absolutely! While we cannot guarantee an immediate refund, we will be issuing refunds throughout the month of December. These refunds will be prorated based on your billing term when the server is terminated.
A: All servers will be terminated by December 29th. If your server is in Group A (being terminated on December 8th, you must transfer your server to a location in Group B before December 8th. Reach out to our team if you need help!
A: In its current state, Prisma will not be released publicly; however, this may change in the future. Keep an eye out for news here, or join our mailing list (click here).
A: Other than collecting your server files, if you want them, no actions are required on your end. With the exception of server backups, all data will be purged no later than December 31, 2021.